Reasons for Returns
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Returned by Customer – If you decline to accept the order, the order will be returned to our storage facility. In such cases we cannot provide a refund. If there are any issues with the order, we request you to contact us before returning the product.
Damaged items – We take extra care when packaging your order. But in rare cases the item may get damaged due to reasons out of our control.
In Case You Received a Damaged Product
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us as soon as possible!
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please report the problem through our Contact Page or email us at hello@motivatedfreaks.com
In Case You Received Wrong size:
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabeled. Let us know and we’ll get you sorted out.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
When we receive a returned shipment, an automated email notification will be sent to you. All unclaimed returns get donated to charity after 4 weeks.
For more info on returns, please read our FAQs.
